Bausch + Lomb Sales and Return Policies and Forms

Consumers

General Eye Care, Eye Vitamin and Lens Care Products

Bausch + Lomb general eye care, eye vitamin and lens care products have a 100% satisfaction guarantee as noted on the packaging.  If you're not fully satisfied, a full refund will be provided. Limit one per household. Return the unused product, carton and store receipt to:

Bausch + Lomb
1400 North Goodman Street
Consumer Affairs, Dept. 9563
Rochester, NY 14692

or call 1-800-553-5340

Contact Lenses

Bausch + Lomb 90 Day Patient Satisfaction Guarantee.

This information can be submitted via mail, online at www.bausch.com/patientguarantee or by calling 1-855-806-3231.

Bausch + Lomb is confident that you will be fully satisfied with the Bausch + Lomb contact lenses your eye care professional has chosen for you.

If for any reason you are not satisfied with your Bausch + Lomb contact lenses, you may return opened boxes directly to Bausch + Lomb for a refund*. The return must be received by Bausch + Lomb within 90 days from the date of purchase. This offer is not valid if you have redeemed a Bausch + Lomb contact lens rebate offer within the calendar year. 

Unopened boxes must be returned to the original place of purchase for refund or exchange under the policies of the seller.

*Terms & Conditions
Product must be purchased before 12/31/ 2017. Maximum value of reimbursement equals U.S. $150.00 for opened boxes. Claims must be received within 90 days of purchase date. Last valid date of purchase: 12/31/2017. Limit one reimbursement claim per person per calendar year. The limitations and procedures set forth above apply to all returns and must be fully complied with. This offer is not valid if you have redeemed a Bausch + Lomb contact lens rebate offer within the calendar year. Allow 6-8 weeks for delivery. Returns of opened boxes must not be made to your eye care practitioner or eye care office. Fraudulent submission could result in federal prosecution under the U.S. Mail Fraud Statutes. Not responsible for lost, late or undelivered responses.

NOTICE to Consumers: If you or your doctor filed a claim for reimbursement from a third party payer (e.g., insurance company, employer group, etc.) for the purchase of this product, you must notify your payer about this refund.


Professionals

Vision Care:

AutoPay Monthly Credit Card Payment Authorization Form(248.8 KB, PDF) 
Customer Credit Application(248.8 KB, PDF) 
Sales/Returns Policy(94 KB, PDF)    
   Unopened Lens Product Return Form(86.7 KB, PDF) 
   Lens Product Quality Return Form(103 KB, PDF) 
90-Day Patient Satisfaction Guarantee(141 KB, PDF) (Mail-in form) 
   90-Day Patient Satisfaction Guarantee Return form (For online submission)

Fax Order Forms:
Fax Office/Patient Order Form(130.2 KB, PDF) 
Fax Direct-to-Patient (LENSender) Order Form(31.7 KB, PDF)
Fax Trial Lens Order Form (Spherical Trial Contact Lenses)(75.1 KB, PDF) 
Fax Trial Lens Order Form (PureVision Toric Trial Contact Lenses)(51.6 KB, PDF) 
Fax Trial Lens Order Form (PureVision Multi-Focal Trial Contact Lenses)(83.8 KB, PDF) 
Fax Trial Lens Order Form (PureVision2 Toric for Astigmatism Trial Contact Lenses)(75.1 KB, PDF)
Fax Trial Lens Order Form (PureVision2 Multi-Focal for Presbyopia Trial Contact Lenses)(130.2 KB, PDF) 
Fax Trial Lens Order Form (Bausch  + Lomb ULTRA for Presbyopia Trial Contact Lenses)(31.7 KB, PDF) 
Fax Trial Lens Order Form (SofLens Toric Trial Contact Lenses)(51.6 KB, PDF) 
Fax Trial Lens Order Form (SofLens Multi-Focal Trial Contact Lenses)(83.8 KB, PDF) 


Surgical:

Return Goods Policy (176 KB, PDF) 
Surgical Terms and Conditions of Sale (29 KB, PDF)