A Message Regarding COVID-19 from our U.S. President, Joe Gordon


COVID-19, the global novel coronavirus, is deeply affecting us all. During this unsettling time, we are taking all appropriate actions to help support eye care professionals, patients and consumers who use and depend on our eye health products all around the world.

We recognize that social distancing is critical to reducing transmission. To that end, we are making every effort to help ensure the safety and well-being of our employees, and as a result, have encouraged our entire team to work remotely when possible and not travel.

For our employees whose roles don’t allow them to work remotely, such as our manufacturing employees, we are taking every precaution to ensure they are working as safely as possible, as prescribed by global public health organizations, such as the World Health Organization (WHO) and U.S. Centers for Disease Control and Prevention (CDC).

We are also taking any and all necessary measures to ensure the stability and consistency of our product supply, including routinely assessing our manufacturing and distribution processes to mitigate any potential risks, so we can continue to provide our comprehensive portfolio of eye health products to those who need them.

Additionally, under the leadership of our parent company, Bausch Health, we are taking additional steps across the organization to collectively contribute to the fight against COVID-19. These include:

  • Converting an available production line to produce hand sanitizer at our Bausch + Lomb Jinan, China facility, which will be donated for health care providers, first responders and volunteers.
  • Ramping up the manufacturing of chloroquine and azithromycin in Europe with the goal of donating these products where and when needed.

While many things may be uncertain, one certainty that we all share is that we’re in this together. We’re deeply committed to supporting eye care professionals, patients and consumers, and persevering together in all the days, weeks and years ahead.

For consumers or patients who have questions regarding our products, please call 1-800-553-5340.

For eye care professionals who have questions regarding our products, please call:

  • 1-800-828-9030 (Vision Care)
  • 1-800-321-4576 (Consumer Health Care)
  • 1-800-338-2020 (Surgical)
  • 1-800-321-4576 (Pharmaceuticals)


Warm regards,

Joseph Gordon
U.S. President
Bausch + Lomb

NPR.0163.USA.20