Patient Safety

Bausch + Lomb is committed to developing innovative solutions that help people see better to live better. The health and safety of anyone who uses our products is a top priority at Bausch + Lomb. Bausch + Lomb employees and our families use Bausch + Lomb products. We take great pride in supporting and serving our customers, patients and consumers every day by offering only products that meet high standards of safety and quality.

Unfortunately, counterfeit products, which are falsely labeled to deliberately appear like authentic products, are found across all therapeutic categories in health care, including eye care. Counterfeit products are illegal and can be harmful, as they may contain toxic substances, expired ingredients and little-to-no quantity of the active ingredient. They may even include alternate active ingredients.

When we learn that a counterfeit version of one of our products may be available to consumers, our cross-functional Global Anti-Counterfeit Committee initiates an investigation by taking appropriate disruptive actions that may include, but are not limited to, actively engaging with appropriate regulatory agencies, law enforcement authorities, health care professionals and organizations to help fight against the distribution of counterfeit products, as well as educating people about the serious health threats that can come with them.

How to Protect Yourself

  • If you have any questions concerning the use of our products to address your eye health, you should consult your eye care professional
  • Purchase products only from reliable retail sources and authorized retailers. If you are unsure whether a Bausch + Lomb product is legitimate, contact us at 1-800-553-5340 Monday through Friday from 9 to 5 a.m. ET
  • Purchase prescription medicines from licensed pharmacies. If buying prescription medicines online, ensure that the site requires a prescription and has a pharmacist available for questions. For more information about finding safe and legal online pharmacies, visit BeSafeRx
  • Purchase eye care products from authorized distributors and/or pharmacies in your local region and country