Contact Us + Get Support

400 Somerset Corporate Blvd.

Bridgewater, NJ 08807

1-866-246-8245

520 Applewood Crescent

Vaughan, Ontario, Canada L4K 4B4

(905)-695-7601

MEDICAL INFORMATION, PRODUCT COMPLAINTS, SIDE EFFECTS, OR ADVERSE EVENTS FOR BAUSCH + LOMB PRODUCTS

For customers in the United States, in order to best assist you, we ask that you report any concerns with Bausch + Lomb products by phone: 1-800-553-5340

If you would like to report a complaint and/or adverse event for a medical device, click here for contact information for your respective country.

If you would like to report a complaint and/or adverse event for a non-medical device, click here for contact information for your respective country.

INTERNATIONAL INQUIRIES

For all international inquiries, please find contact information for Bausch + Lomb locations near you.

COUPONS FOR PRESCRIPTION MEDICATIONS

Get more information about coupons we offer to help reduce copays for commercially insured patients.

☎ 1-866-693-4880

BauschAccessProgram.com

PATIENT ASSISTANCE

We understand that some people may face financial difficulties that prevent them from obtaining prescribed treatments. We’re here to help eligible patients access the prescription treatments they need.

☎ 1-855-770-0424

patientassistance.bausch.com

HORIZON REWARDS (CONTACT LENS) REBATE HELP

If you have questions about our contact lens rebate programs or 90-day satisfaction guarantee, are having trouble submitting a rebate, or need to check on a rebate status, call, review the satisfaction guarantee claims and guidelines, or submit a question on the Horizon Rewards website.

☎ 1-866-490-5741

Bausch + Lomb Satisfaction Guarantee Claims and Guidelines

GENERAL QUESTIONS

Still have questions or need assistance with a Bausch + Lomb product? Our Customer Care Specialists are here to help!

☎ 1-800-553-5340

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Available Monday–Friday

from 9 AM to 5 PM EST

Email Us

The Bausch Foundation was established to improve the lives of patients globally by providing access to safe, effective medicines and by financially supporting health care education and causes. The Bausch Foundation supports initiatives aimed at disease prevention, improving patient outcomes and lives, and education and community support related to our core businesses. Additionally, it supports global relief efforts and those who need help in the communities in which we live and work. To learn more, visit BauschFoundation.org.

For any other questions you may have, please use the Contact Us email form available here. Please note that we do not respond to form letters or email campaigns.