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Contact Us + Get Support

 

This website is intended for U.S. residents.

For all international inquiries, please find contact information for Bausch + Lomb locations near you.

Bausch + Lomb U.S. Headquarters

400 Somerset Corporate Blvd.

Bridgewater, NJ 08807

1-866-246-8245

Bausch + Lomb International Headquarters

520 Applewood Crescent

Vaughan, Ontario, Canada L4K 4B4

(905) 695-7700

Customer Support

MEDICAL INFORMATION, PRODUCT COMPLAINTS, SIDE EFFECTS, OR ADVERSE EVENTS FOR BAUSCH + LOMB PRODUCTS

For customers in the United States, in order to best assist you, we ask that you report any concerns with Bausch + Lomb products by phone: 1-800-553-5340

If you would like to report a complaint and/or adverse event, click here for contact information for your respective country.

INTERNATIONAL INQUIRIES

For all international inquiries, please find contact information for Bausch + Lomb locations near you.

COUPONS FOR PRESCRIPTION MEDICATIONS

Get more information about coupons we offer to help reduce copays for commercially insured patients.

 1-866-693-4880

BauschAccessProgram.com

PATIENT ASSISTANCE

We understand that some people may face financial difficulties that prevent them from obtaining prescribed treatments. We’re here to help eligible patients access the prescription treatments they need.

1-855-770-0424

patientassistance.bausch.com

HORIZON REWARDS (CONTACT LENS) REBATE HELP

If you have questions about our contact lens rebate programs or 90-day satisfaction guarantee, are having trouble submitting a rebate, or need to check on a rebate status, call, review the satisfaction guarantee claims and guidelines, or submit a question on the Horizon Rewards website.

 1-866-490-5741

Bausch + Lomb Satisfaction Guarantee Claims and Guidelines

GENERAL QUESTIONS

Still have questions or need assistance with a Bausch + Lomb product? Our Customer Care Specialists are here to help!

☎ 1-800-553-5340

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Available Monday–Friday

from 9 AM to 5 PM EST

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Eye Care Professional Support

CONTACT LENSES AND OVER-THE-COUNTER PRODUCTS

Online Ordering and Sales Representative Access

To place an order, check on the status of your order or have a Sales Representative contact you, call or submit an email form.

 1-800-828-9030

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Online Ordering

Professional customers with a Bausch + Lomb account number can register and log in to order at BauschOnline.com.

If you do not have an online ordering account and would like to register for one, download and return the Customer Credit Application form.

Returns, Authorizations and Trial Contact Lenses

Review and download authorization and trial lens order forms

SURGICAL

Online Ordering and Sales Representative Access

To access your online ordering account or have a Sales Representative contact you, call, submit an email form or visit the Bausch + Lomb Surgical Online Ordering website.

 1-800-338-2020

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U.S. Surgical Equipment Support

1-800-338-2020, Option 4

Service.Dispatch@bausch.com

Storz® Ophthalmic Instruments

Customer Service: 1-800-338-2020

Instrument Repairs: 1-800-658-4751

Rx PHARMACEUTICALS

Sales Representative Access

To have a sales representative contact you, submit an email form.

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Online Ordering

To order available samples, visit and log in to Bausch + Lomb MySampleCloset®.

U.S. MEDICAL INQUIRIES

The following link is provided and intended to direct U.S. Health Care Professionals to submit unsolicited medical information requests: Submit Medical Inquiry.

CHARITABLE REQUESTS

The Bausch Foundation was established to improve the lives of patients globally by providing access to safe, effective medicines and by financially supporting health care education and causes. The Bausch Foundation supports initiatives aimed at disease prevention, improving patient outcomes and lives, and education and community support related to our core businesses. Additionally, it supports global relief efforts and those who need help in the communities in which we live and work. To learn more, visit BauschFoundation.org.

For any other questions you may have, please use the Contact Us email form available here. Please note that we do not respond to form letters or email campaigns.