CLOSE
MENU
Report a Medical Device Complaint and/or Adverse Event (Incident)
Report a Medical Device Complaint and/or Adverse Event (Incident)

Report a Medical Device Complaint and/or Adverse Event (Incident)

Find country contact information below to report a Medical Device Complaint and/or Adverse Event (Incident) for Bausch + Lomb products (any serious incidents, side effects, adverse reactions, or product complaints). If you do not see your country listed, please use the contacts listed under United States of America (USA).

If you have general questions about any of our products, please visit our Worldwide Locations page for local contact information for Bausch + Lomb locations near you.

Afghanistan / افغانستان English
customerservicedwc@bausch.com
+971 52-6647489
Albania / Shqipëria Albanian 
albania.mdcomplaints@bauschhealth.com
Algeria / Algérie / الجزائر English
customerservicedwc@bausch.com
+971 52-6647489
Angola English 
customerservicedwc@bausch.com
+971 52-6647489
Argentina Spanish
Tecnovigilancia.latam@bauschhealth.com
+54 (11) 4718 4225
Armenia / Հայաստան Armenian/Russian
Russia.Claims@bauschhealth.com
+7 495 510 2879
Australia English
Customer.Service@bausch.com
+1800 251 150
Austria / Österreich German / English

Pharma: kontakt@bausch.com

Vision Care: info@bausch.com

Surgical: kundenservice@bausch.com
Bahrain / البحرين English
customerservicedwc@bausch.com
+971 52-6647489
Bangladesh English
IND.AE@bausch.com
+911 24-4152100
Belarus / Беларусь Belarusian / Russian
Russia.Claims@bauschhealth.com
+7 495 510 2879
Belgium / België / Belgique / Belgien French / German / Dutch

Vision Care: csbenelux@bausch.com
+32 (0) 32 80 82 80
Pharma: csbenelux@bausch.com
+32 (0) 32 80 82 84
Surgical: csbenelux@bausch.com
+32 (0) 32 80 82 40
Belize Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Benin / Bénin English
customerservicedwc@bausch.com
+971 52-6647489
Bolivia Spanish
Tecnovigilancia.latam@bauschhealth.com
+54 (11) 4718 4225
Bosnia & Herzegovina / Bosna i Hercegovina / Босна и Херцеговина Bosnian
bosniaandherzegovina.mdcomplaints@bausch.com
Botswana English
MV-SouthAfrica@bausch.com
+27 (10) 025 2100
Brazil / Brasil Portuguese
sac@bausch.com
1-800-702 6464
Bulgaria / България Bulgarian
bulgaria.mdcomplaints@bausch.com
Burkina Faso English
customerservicedwc@bausch.com
+971 52-6647489
Cameroon / Cameroun English
customerservicedwc@bausch.com
+971 52-6647489
Canada Bausch & Lomb, Canada

Vision Care: BLCustomerCare@Bausch.com
+1 888 459 5000

Surgical: Surgical.canada@bausch.com
+1 800 387-3284

Aesthetic Devices / SOLTA Customer Care: productsupport@solta.com
+1 877 782-2286
Cape Verde / Cabo Verde English
customerservicedwc@bausch.com
+971 52-6647489
Central African Republic / Ködörösêse tî Bêafrîka / République centrafricaine English
customerservicedwc@bausch.com
+971 52-6647489
Chad / تشاد / Tchad English
customerservicedwc@bausch.com
+971 52-6647489
Chile Spanish
Tecnovigilancia.latam@bauschhealth.com
+54 11 4718 4225
China / 中国 Chinese (Simplified)
pv.China@bausch.com
+4000609855
Colombia Spanish
fvhumax@humax.com.co
+57 4 4448629 Ext 1196
Congo / République démocratique du Congo English
customerservicedwc@bausch.com
+971 52-6647489
Costa Rica Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Croatia / Hrvatska Croatian
croatia.mdcomplaints@bausch.com
+385(1)631-1833
Cyprus Greek
Greece.mdcomplaints@bausch.com
Czech Republic / Česká republika Czech
czech.mdcomplaints@bausch.com
+420(727)935-443
Denmark / Danmark Danish
customerservice.nordic@bausch.com
+45 808 809 90
Djibouti / جيبوتي English
customerservicedwc@bausch.com
+971 52-6647489
Dominican Republic Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Ecuador Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Egypt / مِصر English
customerservicedwc@bausch.com
+971 52-6647489
El Salvador Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Estonia / Eesti Estonian
Baltics.mdcomplaints@bausch.com
Finland / Suomen tasavalta Finnish / Swedish
customerservice.nordic@bausch.com
+358 (0) 800 118 011
France / République française French

Pharma: service-clients.france@bausch.com
+ 33 (0) 800 201 394 (clinics & hospitals)
+ 33 (0) 4 67 12 33 89 (wholesalers)
Vision Care: service-clients.france@bausch.com
+33 (0) 4 67 13 47 77
Surgical: service-clients.france@bausch.com
+33 (0) 4 67 13 47 49
Gabon / République gabonaise English             
customerservicedwc@bausch.com
+971 52-6647489
Georgia / საქართველო Russian / English
Russia.Claims@bauschhealth.com
+7 495 510 2879
Germany / Deutschland German

Pharma: kontakt@bausch.com
+ 49 800 090 94 90 94
+ 0800 090 94 90 94 (local / toll-free)
Vision Care: Info@bausch.com
+ 49 0800 934 77 70
+ 0800 934 77 70 (local / toll-free)
Surgical: Kundenservice@bausch.com
+49 0800 589 31 14
+0800 589 31 14 (local / toll-free)
Greece / Ελλάδα Greek
Greece.mdcomplaints@bausch.com
+30 210 810 8460
Guatemala Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Guinea / République de Guinée English
customerservicedwc@bausch.com
+971 52-66474
Guinea-Bissau / Guiné-Bissau English
customerservicedwc@bausch.com
+971 52-6647489
Honduras Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Hong Kong / 香港 Traditional Chinese, English             
catherine.cheng@bausch.com
Queenie.Lo@bausch.com
+852 2213-3371
+852 2213-3065
Hungary / Magyarország Hungarian
hungary.mdcomplaints@bausch.com
+36 1 345 5900
Iceland / Ísland Islandic
customerservice.nordic@bausch.com
+46 8 6169570
India / Bhārat English
IND.AE@bausch.com
+91 124 4152100
Indonesia Indonesian
vigilance.id@bausch.com
+622180671227
+622180671228
Iran / ایران English
customerservicedwc@bausch.com
+971 52-6647489
Iraq / اَلْعِرَاق English
customerservicedwc@bausch.com
+971 52-6647489
Ireland / Éire English
ProductComplaints.UKI@bausch.com
+44 (0) 208 781 2850
Israel / יִשְׂרָאֵל English
musterihizmetleri@bausch.com
info@bausch.com.tr;
+90 212 371 82 00
Italy / Italia Italian

Vision Care: coe.vcitalie@bausch.com
02 91483846
Surgical/Solta: servizio_clienti@bausch.com
02 91483851
Pharma MDs: farmaitalia@bausch.com
800 561 957
Ivory Coast / Côte d'Ivoire English
customerservicedwc@bausch.com
+971 52-6647489
Japan / 日本 Japanese
0120-132490
Jordan / الأردن English
customerservicedwc@bausch.com
+971 52-6647489
Kazakhstan / қазақстан Russian / English
Russia.claims@bauschhealth.com
+7 495 510 2879
Kenya English
MV-SouthAfrica@bausch.com
+27 (10) 025 2100
Korea / 한국 / 대한민국 English / Korean
MV.Korea@bausch.com
+8270 7167 9783
Kosovo Albanian / Serbian
kosovo.mdcomplaints@bausch.com
Kuwait / الكويت English
customerservicedwc@bausch.com
+971 52-6647489
Kyrgyzstan / Кыргызстан Russian / English
Russia.claims@bauschhealth.com
+7 495 510 2879
Latvia / Latvija Latvian
Baltics.mdcomplaints@bausch.com
Lebanon / لبنان English
customerservicedwc@bausch.com
+971 52-6647489
Lesotho English
MV-SouthAfrica@bausch.com
+27 (10) 025 2100
Libya / ليبيا English
customerservicedwc@bausch.com
+971 52-6647489
Lichtenstein German
kontakt@bausch.com
+41 0844 802323
Lithuania / Lietuva Lithuanian
Baltics.mdcomplaints@bausch.com
Luxembourg / Lëtzebuerg / Luxembourg / Luxemburg French / German / Dutch
csbenelux@bausch.com
+32 472 18 44 42
Madagascar English
customerservicedwc@bausch.com
+97147065900
Malaysia English
vigilance.my@bausch.com
+60 3 8601 7000
Mali English
customerservicedwc@bausch.com
+971 52-6647489
Malta English                     
Greece.mdcomplaints@bausch.com
Mauritania / موريتانيا / Mauritanie English
customerservicedwc@bausch.com
+971 52-6647489
Mauritius / Maurice English
MV-SouthAfrica@bausch.com
+27 (10) 025 2100
México Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 58033761
Moldova Russian / English
Russia.Claims@bauschhealth.com
+7 495 510 2879
Montenegro / Црна Гора / Crna Gora Montenegrin / Serbian
serbia_montenegro.mdcomplaints@bausch.com
Morocco / المغرب / Maroc English
customerservicedwc@bausch.com
+971 52-6647489
Mozambique / Moçambique English
customerservicedwc@bausch.com
+971 52-6647489
New Zealand English
Customer.Service@bausch.com
+1800 251 150
Namibia English
MV-SouthAfrica@bausch.com
+27 (10) 025 2100
Netherlands / Nederland Dutch

Vison Care: csbenelux@bausch.com
+31 (0) 20 203 50 20
Pharma: csbenelux@bausch.com
+31 (0) 20 20 61 682
Surgical: csbenelux@bausch.com
+31 (0) 20 203 54 01
Nicaragua Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Niger English
customerservicedwc@bausch.com
+971 52-6647489
North Macedonia / Северна Македонија / Severna Makedonija Macedonian
nmacedonia.mdcomplaints@bausch.com
Norway / Norge / Noreg Norwegian
customerservice.nordic@bausch.com
+47 800 104 40
Oman / عمان English
customerservicedwc@bausch.com
+971 52-6647489
Pakistan / پاکستان English
customerservicedwc@bausch.com
+971 52-6647489
Palestine / فلسطين English
customerservicedwc@bausch.com
+971 52-6647489
Panama Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Paraguay Spanish
Tecnovigilancia.latam@bauschhealth.com
+54 (11) 4718 4225
Peru Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Philippines / Pilipinas English
vigilance.ph@bausch.com
+632 8396 7470
Poland / Polska Polish
poland.mdcomplaints@bausch.com
801 080 023 OR +48 32 732 5700 OR 48 17 865 51 00 (Select 4)
Portugal Portuguese

Vision Care : pharmaportugal@bausch.com
+351 808 202 351
Pharma MDs: pharmaportugal@bausch.com
+351 808 203 006
Surgical: servicio.clientes@bausch.com
+351 808 203 178
Qatar / قطر English
customerservicedwc@bausch.com
+971 52-6647489
Romania / România Romanian

Surgical / Pharma MDs: romania.mdcomplaints@bausch.com
+40 374 102 600
Vision Care: contact@bausch.ro
+40 268 42 32 26
Russia / Росси́я Russian / English
Russia.claims@bauschhealth.com
+ 7 495 510 2879
São Tomé e Príncipe / São Tomé and Príncipe) English
customerservicedwc@bausch.com
+971 52-6647489
Saudi Arabia / المملكة العربية السعودية English
customerservicedwc@bausch.com
+971 52-6647489
Senegal / Sénégal English
customerservicedwc@bausch.com
+971 52-6647489
Serbia / Србија / Srbija Serbian
serbia_montenegro.mdcomplaints@bausch.com
Singapore English
vigilance.sg@bausch.com
+65 6834 9112
Slovakia / Slovenská Slovak
Slovakia.mdcomplaints@bausch.com
Slovenia / Slovenija Slovenian
slovenia.mdcomplaints@bausch.com
+386 (0)1 236 4700
South Africa English
MV-SouthAfrica@bausch.com
+27 10 025 2100
Spain / España Spanish

Vision Care: pedidos@bausch.com
+34 902 386 666
Pharma MDs: pharmaespana@bausch.com
+34 902 381 020
Surgical/Solta: Servicio.Clientes@bausch.com/ CS.Solta@bausch.com
+34 902 381 010
Sri Lanka English
IND.AE@bausch.com
+91 124 4152100
Sudan / السودان English
customerservicedwc@bausch.com
+971 52-6647489
Sweden / Sverige Swedish
customerservice.nordic@bausch.com
+46 8 6169570
Switzerland / Schweiz / Svizzera German

Pharma: kontakt@bausch.com
+41 41 747 10 63
Vision Care: Info@bausch.com
+41 844 80 23 23
Surgical: Kundenservice@bausch.com
+41 848 22 87 24
Syria / سوريا English
customerservicedwc@bausch.com
+971 52-6647489
Tajikistan Russian / English
Russia.claims@bauschhealth.com
+7 495 510 2879
Taiwan / 台湾 Traditional Chinese
csrv.blt@bausch.com
800-004-088
Thailand / ราชอาณาจักรไทย Thai
Vigilance.TH@bausch.com
+66 2643 7880 - 81
Togo / République togolaise English
customerservicedwc@bausch.com
+971 52-6647489
Tunisia / تونس English
customerservicedwc@bausch.com
+971 52-6647489
Turkey / Türkiye Turkish / English
musterihizmetleri@bausch.com
info@bausch.com.tr
+90 212 371 82 00
Turkmenistan Russian / English
Russia.claims@bauschhealth.com
+7 495 510 2879
Ukraine / Україна Ukrainian
ukraine.mdcomplaints@bausch.com
+38 044 459 04 84
United Arab Emirates / الإمارات العربية المتحدة English
customerservicedwc@bausch.com
+971 52-6647489
United Kingdom (UK) English
ProductComplaints.UKI@bausch.com
+44 (0) 208 781 2850
United States of America (USA) English

Surgical: BLreturns@bausch.com
+1 800 338-2020
Vision Care: BLCustomerCare@bausch.com
+1 800 553-5340
Pharmaceuticals: BLCustomerCare@bausch.com
+1 800 323-0000
Uruguay Spanish
Tecnovigilancia.latam@bauschhealth.com
+54 11 4718 4225
Uzbekistan / O'zbekiston Russian / English
Russia.claims@bauschhealth.com
+7 495 510 2879
Venezuela Spanish
Tecnovigilancia.latam@bauschhealth.com
+52 55 5062 3761
Yemen / لْيَمَنُ / English
customerservicedwc@bausch.com
+971 52-6647489
Zimbabwe English
MV-SouthAfrica@bausch.com
+27 (10) 025 2100

Upon contacting our team, please note the following:

  • Your email may be retained for quality control purposes
  • We may be required to collect personal information about you to answer your questions or to meet our legal obligations, such as for the safety of our products
  • We may hold your data to meet its legal obligations in the field of product safety, to investigate reported problems and to improve its products
  • Your information may be shared with regulatory authorities and other entities of our company, including in the United States, where a different level of protection applies
  • We have put in place appropriate contractual protections as required by law

For more information about this or to exercise your right of access, rectification, restriction, erasure and portability, please contact our Data Protection Officer at: DPO@Bausch.com. You also have a right to lodge a complaint with the Supervisory Authority for data protection. We store your information for the duration imposed by applicable laws.