| Afghanistan / افغانستان |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Albania / Shqipëria |
Albanian
Vision Care / Surgical:
blops.mdcomplaints@bausch.com
Pharma Medical Devices:
ph.complaints@bausch.com |
| Algeria / Algérie / الجزائر |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Angola |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Argentina |
Spanish
Tecnovigilancia.argentina@bausch.com
✆ +54 (11) 4718 4225 |
| Armenia / Հայաստան |
Armenian/Russian
Russia.Claims@bausch.com
✆ +7 495 510 2879 |
| Australia |
English
AU.Quality@bausch.com
AU.Drugsafety@bausch.com
✆ +61 1800 251 150 |
| Austria / Österreich |
German / English
Pharma: kontakt@bausch.com
Vision Care: info@bausch.com
Surgical: kundenservice@bausch.com |
| Bahrain / البحرين |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Bangladesh |
English
IND.AE@bausch.com
✆ +911 24-4152100 |
| Belarus / Беларусь |
Belarusian / Russian
Russia.Claims@bausch.com
✆ +7 495 510 2879 |
| Belgium / België / Belgique / Belgien |
French / German / Dutch
Vision Care: csbenelux@bausch.com
✆ +32 (0) 32 80 82 80
Pharma: csbenelux@bausch.com
✆ +32 (0) 32 80 82 84
Surgical: csbenelux@bausch.com
✆ +32 (0) 32 80 82 40 |
| Belize |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Benin / Bénin |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Bolivia |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +54 (11) 4718 4225 |
| Bosnia & Herzegovina / Bosna i Hercegovina / Босна и Херцеговина |
Bosnian
Vision Care / Surgical:
blops.mdcomplaints@bausch.com
Pharma Medical Devices:
ph.complaints@bausch.com |
| Botswana |
English
MV-SouthAfrica@bausch.com
✆ +27 (10) 025 2100 |
| Brazil / Brasil |
Portuguese
sac@bausch.com
tecnovigilancia@bausch.com
✆ 0800-702 6464 |
| Bulgaria / България |
Bulgarian
bulgaria.mdcomplaints@bausch.com |
| Burkina Faso |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Cameroon / Cameroun |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Canada |
Bausch + Lomb Corporation
Vision Care / Pharma Medical Devices: BLCustomerCare@Bausch.com
✆ +1 888 459 5000
Surgical: Surgical.Canada@bausch.com
✆ +1 800 387-3284 |
| Cape Verde / Cabo Verde |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Central African Republic / Ködörösêse tî Bêafrîka / République centrafricaine |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Chad / تشاد / Tchad |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Chile |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +54 11 4718 4225 |
| China / 中国 |
Chinese (Simplified)
pv.China@bausch.com
✆ +4000609855 |
| Colombia |
Spanish
Tecnovigilancia.latam@bausch.com |
| Congo / République démocratique du Congo |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Costa Rica |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Croatia / Hrvatska |
Croatian
croatia.mdcomplaints@bausch.com
✆ +385(1)631-1833 |
| Cyprus |
Greek
Surgical: blops.mdcomplaints@bausch.com
Vision Care / Pharma Medical devices: Greece.mdcomplaints@bausch.com |
| Czech Republic / Česká republika |
Czech
czech.mdcomplaints@bausch.com
✆ +420(727)935-443 |
| Denmark / Danmark |
Danish
customerservice.nordic@bausch.com
✆ +45 808 809 90 |
| Djibouti / جيبوتي |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Dominican Republic |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Ecuador |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Egypt / مِصر |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| El Salvador |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Estonia / Eesti |
Estonian
Vision Care / Surgical:
blops.mdcomplaints@bausch.com
Pharma Medical Devices:
ph.complaints@bausch.com |
| Finland / Suomen tasavalta |
Finnish / Swedish
customerservice.nordic@bausch.com
✆ +358 (0) 800 118 011 |
| France / République française |
French
Pharma: service-clients.france@bausch.com
✆ + 33 (0) 800 201 394 (clinics & hospitals)
✆ + 33 (0) 4 67 12 33 89 (wholesalers)
Vision Care: client.contactologié@bausch.com
✆ +33 (0) 4 67 13 47 77
Surgical: service-clients.france@bausch.com
✆ +33 (0) 4 67 13 47 49 |
| Gabon / République gabonaise |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Georgia / საქართველო |
Russian / English
Russia.Claims@bausch.com
✆ +7 495 510 2879 |
| Germany / Deutschland |
German
Pharma: kontakt@bausch.com
✆ + 49 800 090 94 90 94
✆ + 0800 090 94 90 94 (local / toll-free)
Vision Care: bausch-info@bausch.com
✆ + 49 0800 934 77 70
✆ + 0800 934 77 70 (local / toll-free)
Surgical: Kundenservice@bausch.com
✆ +49 0800 589 31 14
✆ +0800 589 31 14 (local / toll-free) |
| Greece / Ελλάδα |
Greek
Surgical: blops.mdcomplaints@bausch.com
Vision Care / Pharma Medical devices: Greece.mdcomplaints@bausch.com
✆ +30 210 810 8460 |
| Guatemala |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Guinea / République de Guinée |
English
customerservicedwc@bausch.com
✆ +971 52-66474 |
| Guinea-Bissau / Guiné-Bissau |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Honduras |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Hong Kong / 香港 |
Traditional Chinese, English
su.blhk@bausch.com
MKTG.BLHK@bausch.com
✆ +852 2213-3333
✆ +852 2213-3065 |
| Hungary / Magyarország |
Hungarian
hungary.mdcomplaints@bausch.com |
| Iceland / Ísland |
Islandic
customerservice.nordic@bausch.com
✆ +46 8 6169570 |
| India / Bhārat |
English
Consumercare.India@bausch.com
✆18002677707 (Toll Free) |
| Indonesia |
Indonesian
vigilance.id@bausch.com
✆ +62 21 252 6591
✆ +62 21 252 6592 |
| Iran / ایران |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Iraq / اَلْعِرَاق |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Ireland / Éire |
English
ProductComplaints.UKI@bausch.com
✆ +44 (0) 208 781 2850 |
| Israel / יִשְׂרָאֵל |
English
musterihizmetleri@bausch.com
info@bausch.com.tr;
✆ +90 212 371 82 00 |
| Italy / Italia |
Italian
Vision Care: coe.vcitalie@bausch.com
✆ 02 91483846
Surgical: servizio_clienti@bausch.com
✆ 02 91483851
Pharma Medical Devices: farmaitalia@bausch.com
✆ 800 561 957 |
| Ivory Coast / Côte d'Ivoire |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Japan / 日本 |
Japanese
pharmacovigilance.jpn@bausch.com
✆ 0120-132490 |
| Jordan / الأردن |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Kazakhstan / қазақстан |
Russian / English
Russia.Claims@bausch.com
✆ +7 495 510 2879 |
| Kenya |
English
MV-SouthAfrica@bausch.com
✆ +27 (10) 025 2100 |
| Korea / 한국 / 대한민국 |
English / Korean
MV.Korea@bausch.com
✆ +8270 7167 9783 |
| Kosovo |
Albanian / Serbian
Vision Care / Surgical:
blops.mdcomplaints@bausch.com
Pharma Medical Devices:
ph.complaints@bausch.com |
| Kuwait / الكويت |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Kyrgyzstan / Кыргызстан |
Russian / English
Russia.Claims@bausch.com
✆ +7 495 510 2879 |
| Latvia / Latvija |
Latvian
Vision Care / Surgical:
blops.mdcomplaints@bausch.com
Pharma Medical Devices:
ph.complaints@bausch.com |
| Lebanon / لبنان |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Lesotho |
English
MV-SouthAfrica@bausch.com
✆ +27 (10) 025 2100 |
| Libya / ليبيا |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Lichtenstein |
German
Pharma Medical Devices: kontakt@bausch.com
✆ +41 41 747 10 63
Vision Care: Info@bausch.com
✆ +41 844 80 23 23
Surgical: Kundenservice@bausch.com
✆ +41 848 22 87 24 |
| Lithuania / Lietuva |
Lithuanian
Vision Care / Surgical:
blops.mdcomplaints@bausch.com
Pharma Medical Devices:
ph.complaints@bausch.com |
| Luxembourg / Lëtzebuerg / Luxembourg / Luxemburg |
French / German / Dutch
Vision Care: csbenelux@bausch.com
✆ +32 (0) 32 80 82 80
Pharma Medical Devices: csbenelux@bausch.com
✆ +32 (0) 32 80 82 84
Surgical: csbenelux@bausch.com
✆ +32 (0) 32 80 82 40 |
| Madagascar |
English
customerservicedwc@bausch.com
✆ +97147065900 |
| Malaysia |
English
vigilance.my@bausch.com
✆ +60 3 8601 7000 |
| Mali |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Malta |
English
Surgical: blops.mdcomplaints@bausch.com
Vision Care / Pharma Medical devices: Greece.mdcomplaints@bausch.com |
| Mauritania / موريتانيا / Mauritanie |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Mauritius / Maurice |
English
MV-SouthAfrica@bausch.com
✆ +27 (10) 025 2100 |
| México |
Spanish
Tecnovigilancia.mexico@bausch.com
quejas@bausch.com
servicioalcliente.mx@bausch.com |
| Moldova |
Romanian / Moldovan
Romania.mdcomplaints@bausch.com |
| Montenegro / Црна Гора / Crna Gora |
Vision care, Surgical: blops.mdcomplaints@bausch.com
Pharma Medical Devices: serbia_montenegro.mdcomplaints@bausch.com |
| Morocco / المغرب / Maroc |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Mozambique / Moçambique |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Namibia |
English
MV-SouthAfrica@bausch.com
✆ +27 (10) 025 2100 |
| Netherlands / Nederland |
Dutch
Vison Care: csbenelux@bausch.com
✆ +31 (0) 20 203 50 20
Pharma Medical Devices: csbenelux@bausch.com
✆ +31 (0) 20 20 61 682
Surgical: csbenelux@bausch.com
✆ +31 (0) 20 203 54 01 |
| New Zealand |
English
AU.Quality@bausch.com
AU.Drugsafety@bausch.com
✆ +61 1800 251 150 |
| Nicaragua |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Niger |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| North Macedonia / Северна Македонија / Severna Makedonija |
Macedonian
Vision Care / Surgical:
blops.mdcomplaints@bausch.com
Pharma Medical Devices:
ph.complaints@bausch.com |
| Norway / Norge / Noreg |
Norwegian
customerservice.nordic@bausch.com
✆ +47 800 104 40 |
| Oman / عمان |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Pakistan / پاکستان |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Palestine / فلسطين |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Panama |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Paraguay |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +54 (11) 4718 4225 |
| Peru |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Philippines / Pilipinas |
English
vigilance.ph@bausch.com
✆ +632 8396 7470 |
| Poland / Polska |
Polish
Vision Care, Surgical: Poland.mdcomplaints@bausch.com
✆ 801 080 023
Pharma Medical devices: ph.complaints@bausch.com
✆ 801 080 023 |
| Portugal |
Portuguese
Vision Care : pharmaportugal@bausch.com
✆ +351 808 202 351
Pharma Medical Devices : pharmaportugal@bausch.com
✆ +351 808 203 006
Surgical: servicio.clientes@bausch.com
✆ +351 808 203 178 |
| Qatar / قطر |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Romania / România |
Romanian
Surgical/Pharma Medical devices: romania.mdcomplaints@bausch.com
✆ +40 374 102 600
Vision Care: contact@bausch.ro
✆ +40 268 42 32 26 |
| Russia / Росси́я |
Russian / English
Russia.Claims@bausch.com
✆ +7 495 510 2879 |
| São Tomé e Príncipe / São Tomé and Príncipe) |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Saudi Arabia / المملكة العربية السعودية |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Senegal / Sénégal |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Serbia / Србија / Srbija |
Serbian
Vision care, Surgical: blops.mdcomplaints@bausch.com
Pharma Medical Devices: serbia_montenegro.mdcomplaints@bausch.com |
| Singapore |
English
vigilance.sg@bausch.com
✆ +65 6834 9112 |
| Slovakia / Slovenská |
Slovak
Slovakia.mdcomplaints@bausch.com |
| Slovenia / Slovenija |
Slovenian
slovenia.mdcomplaints@bausch.com |
| South Africa |
English
MV-SouthAfrica@bausch.com
✆ +27 10 025 2100 |
| Spain / España |
Spanish
Vision Care: pedidos@bausch.com
✆ +34 902 386 666
Pharma Medical Devices: pharmaespana@bausch.com
✆ +34 902 381 020
Surgical: Servicio.Clientes@bausch.com
✆ +34 902 381 010 |
| Sri Lanka |
English
IND.AE@bausch.com
✆ +91 124 4152100 |
| Sudan / السودان |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Sweden / Sverige |
Swedish
customerservice.nordic@bausch.com
✆ +46 8 6169570 |
| Switzerland / Schweiz / Svizzera |
German
Pharma Medical Devices: kontakt@bausch.com
✆ +41 41 747 10 63
Vision Care: Info@bausch.com
✆ +41 844 80 23 23
Surgical: Kundenservice@bausch.com
✆ +41 848 22 87 24 |
| Syria / سوريا |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Tajikistan |
Russian / English
Russia.Claims@bausch.com
✆ +7 495 510 2879 |
| Taiwan / 台湾 |
Traditional Chinese
csrv.blt@bausch.com
✆ +886 800-004-088 |
| Thailand / ราชอาณาจักรไทย |
Thai
Vigilance.TH@bausch.com
✆ +66 2643 7880 |
| Togo / République togolaise |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Tunisia / تونس |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Turkey / Türkiye |
Turkish / English
musterihizmetleri@bausch.com
info@bausch.com.tr
✆ +90 212 371 82 00 |
| Turkmenistan |
Russian / English
Russia.Claims@bausch.com
✆ +7 495 510 2879 |
| Ukraine / Україна |
Ukrainian
ukraine.mdcomplaints@bausch.com
✆ +38 044 459 04 84 |
| United Arab Emirates / الإمارات العربية المتحدة |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| United Kingdom (UK) |
English
ProductComplaints.UKI@bausch.com
✆ +44 (0) 208 781 2850 |
| United States of America (USA) |
English
Surgical: BLreturns@bausch.com
✆ +1 800 338-2020
Vision Care / Pharma Medical Devices: BLCustomerCare@bausch.com
✆ +1 800 553-5340 |
| Uruguay |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +54 11 4718 4225 |
| Uzbekistan / O'zbekiston |
Russian / English
Russia.Claims@bausch.com
✆ +7 495 510 2879 |
| Venezuela |
Spanish
Tecnovigilancia.latam@bausch.com
✆ +52 55 5062 3761 |
| Yemen / لْيَمَنُ / |
English
customerservicedwc@bausch.com
✆ +971 52-6647489 |
| Zimbabwe |
English
MV-SouthAfrica@bausch.com
✆ +27 (10) 025 2100 |
United States
