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At Bausch + Lomb, we stand behind our products and quality controls. If for any reason you are not satisfied with a Bausch + Lomb general eye care, eye vitamin, supplement or lens care product you purchased from one of our authorized sellers, you may request a full refund. The sole remedy under the Bausch + Lomb Satisfaction Guarantee (the “Guarantee”) is limited to a full refund for the price of the product.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser, and one product per household.
To submit a Guarantee request, please call one of our Customer Care experts at 1-800-553-5340. Please have information available regarding where and when you made your product purchase. If your refund request is approved, you will be provided guidance on where to mail your unused product and store receipt.
Bausch + Lomb reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its sole discretion in cases of suspected fraud or if a customer has abused the Bausch + Lomb Satisfaction Guarantee.
Bausch + Lomb 90-Day Money-Back Guarantee Forms, Terms and Conditions
AutoPay Monthly Credit Card Payment Authorization Form PDF
Customer Credit Application PDF
Sales/Returns Policy and 90-Day Money-Back Guarantee Forms
Fax Office/Patient Order Form PDF
Fax Direct-to-Patient (LENSender) Order Form PDF
Fax Trial Lens Order Form (Spherical Trial Contact Lenses) PDF
Fax Trial Lens Order Form (PureVision® Toric Trial Contact Lenses) PDF
Fax Trial Lens Order Form (PureVision® Multifocal Trial Contact Lenses) PDF
Fax Trial Lens Order Form (PureVision®2 Toric for Astigmatism Trial Contact Lenses) PDF
Fax Trial Lens Order Form (PureVision®2 Multifocal for Presbyopia Trial Contact Lenses) PDF
Fax Trial Lens Order Form (Bausch + Lomb ULTRA® for Presbyopia Trial Contact Lenses) PDF
Fax Trial Lens Order Form (SofLens® Toric Trial Contact Lenses) PDF
Fax Trial Lens Order Form (SofLens® Multi-Focal Trial Contact Lenses) PDF
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