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Two lab technicians look at an iPad

Satisfaction Guarantee Guidelines, Authorization Forms + Trial Lens Order Forms



Bausch + Lomb Satisfaction Guarantee

General Eye Care, Eye Vitamin, Supplement and Lens Care Products

At Bausch + Lomb, we stand behind our products and quality controls. If for any reason you are not satisfied with a Bausch + Lomb general eye care, eye vitamin, supplement or lens care product you purchased from one of our authorized sellers, you may request a full refund. The sole remedy under the Bausch + Lomb Satisfaction Guarantee (the “Guarantee”) is limited to a full refund for the price of the product.


Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser, and one product per household.


How To Claim The Guarantee

To submit a Guarantee request, please call one of our Customer Care experts at 1-800-553-5340. Please have information available regarding where and when you made your product purchase. If your refund request is approved, you will be provided guidance on where to mail your unused product and store receipt.


Guarantee Guidelines

Bausch + Lomb reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its sole discretion in cases of suspected fraud or if a customer has abused the Bausch + Lomb Satisfaction Guarantee.


Contact Lenses

Bausch + Lomb 90-Day Money-Back Guarantee Forms, Terms and Conditions