Consumers
BAUSCH + LOMB SATISFACTION GUARANTEE
General Eye Care, Eye Vitamin and Lens Care Products
At Bausch Health US, LLC (“Bausch Health”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Bausch + Lomb general eye care, eye vitamin or lens care product you purchased from one of our authorized sellers, you may request a full refund. The sole remedy under the Bausch + Lomb Satisfaction Guarantee (the “Guarantee”) is limited to a full refund for the price of the product.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet websites and unauthorized storefronts on online marketplaces. The Guarantee is also limited to the original, end-user purchaser, and one product per household.
How To Claim The Guarantee
To submit a Guarantee request, please call one of our experts at 1-800-553-5340 and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail the unused product, carton, store receipt or other proof of purchase, and your Guarantee approval confirmation number to:
Bausch + Lomb
1400 North Goodman Street
Consumer Affairs, Dept. 9563
Rochester, NY 14692
Please note that you are responsible for costs incurred in mailing your product, carton and proof of purchase.
Guarantee Guidelines
Bausch Health reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its sole discretion in cases of suspected fraud or if a customer has abused the Bausch + Lomb Satisfaction Guarantee
Contact Lenses
Bausch + Lomb 90 Day Money Back Guarantee
This information can be submitted via mail.
Bausch + Lomb is confident that you will be fully satisfied with the Bausch + Lomb contact lenses your eye care professional has chosen for you.
If for any reason you are not satisfied with your Bausch + Lomb contact lenses, you may return opened boxes directly to Bausch + Lomb for a refund*. The return must be received by Bausch + Lomb within 90 days from the date of purchase. This offer is not valid if you have redeemed a Bausch + Lomb contact lens reward offer within the calendar year.
Unopened boxes must be returned to the original place of purchase for refund or exchange under the policies of the seller.
*Certain limitations, requirements, terms and conditions apply. See the form for details
Product must be purchased before 12/31/2019. Maximum value of reimbursement equals U.S. $150.00 for opened boxes. Claims must be received within 90 days of purchase date. Last valid date of purchase: 12/31/2019. Limit one reimbursement claim per person per calendar year. The limitations and procedures set forth onthe form above apply to all returns and must be fully complied with. This offer is not valid if you have redeemed a Bausch + Lomb contact lens reward offer within the calendar year. Allow 6-8 weeks for delivery. Returns of opened boxes must not be made to your eye care practitioner or eye care office. Fraudulent submission could result in federal prosecution under the U.S. Mail Fraud Statutes. Not responsible for lost, late or undelivered responses. Lenses will not be returned to patient once they have been submitted for refund.
NOTICE to Consumers: If you or your doctor filed a claim for reimbursement from a third party payer (e.g., insurance company, employer group, etc.) for the purchase of this product, you must notify your payer about this refund.
Professionals
Vision Care:
AutoPay Monthly Credit Card Payment Authorization Form(248.8 KB, PDF)
Customer Credit Application(248.8 KB, PDF)
Sales/Returns Policy(94 KB, PDF)
Unopened Lens Product Return Form(86.7 KB, PDF)
Lens Product Quality Return Form(103 KB, PDF)
Bausch + Lomb 90 Day Money Back Guarantee(141 KB, PDF) (Mail-in form)
Fax Order Forms:
Fax Office/Patient Order Form(130.2 KB, PDF)
Fax Direct-to-Patient (LENSender) Order Form(31.7 KB, PDF)
Fax Trial Lens Order Form (Spherical Trial Contact Lenses)(75.1 KB, PDF)
Fax Trial Lens Order Form (PureVision Toric Trial Contact Lenses)(51.6 KB, PDF)
Fax Trial Lens Order Form (PureVision Multi-Focal Trial Contact Lenses)(83.8 KB, PDF)
Fax Trial Lens Order Form (PureVision2 Toric for Astigmatism Trial Contact Lenses)(75.1 KB, PDF)
Fax Trial Lens Order Form (PureVision2 Multi-Focal for Presbyopia Trial Contact Lenses)(130.2 KB, PDF)
Fax Trial Lens Order Form (Bausch + Lomb ULTRA for Presbyopia Trial Contact Lenses)(31.7 KB, PDF)
Fax Trial Lens Order Form (SofLens Toric Trial Contact Lenses)(51.6 KB, PDF)
Fax Trial Lens Order Form (SofLens Multi-Focal Trial Contact Lenses)(83.8 KB, PDF)
Surgical:
Return Goods Policy (176 KB, PDF)
Surgical Terms and Conditions of Sale (29 KB, PDF)